Terms and Conditions

DOA Product

3Wire accepts defective product exchanges if returned within 30 days of the delivery date.  3Wire will quickly ship a replacement product to you.  All DOA products returned must include an RMA issued from 3Wire.

Refund Policy

Outside of a DOA product, 3Wire does not accept returned products or issue credits.  Most products from 3Wire are procured from the manufacturer’s direct channels.  3Wire purchases this inventory via bank wire, and is unable to return product to the manufacturers, and therefore does not accept returns or refunds.  We are committed to supplying quality product to our clients and will exchange DOA product and/or RMA defective parts, features or systems.

Return Address

Attn: RMA #XXX
3Wire Systems, Inc.
2640-L Walnut Ave.
Tustin, CA 92780-7035

3Wire’s Warranty

All returns and replacements occurring after 30 days from the delivery date are dynamic.  We will work with you to get your systems up & running ASAP.  Manufacturer's warranties vary on each internal product or sub-assembly.  Please contact your sales representative for information on an On-site Support contract for your equipment.

Extended Support

Requests for technical service and support are scheduled by 3Wire and the manufacturer in accordance with their terms and conditions.  3Wire provides on-line, and at our discretion, on-site technical help on all our products as well as links to the manufacturer’s technical assistance.


Any claim, dispute, or controversy (whether in contract, tort or otherwise, whether preexisting, present or future, and including, but not limited to, statutory, common law, intentional tort and equitable claims) arising from or relating to the Products, the Services, the interpretation or application of these Terms and Conditions or any Statement of Work or the breach, termination or validity thereof, the relationships which result from these Terms and Conditions or any Statement of Work (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories hereto), or Seller's or any of its Affiliates' advertising or marketing (collectively, a "Claim") WILL BE RESOLVED, UPON THE ELECTION OF ANY OF SELLER, CUSTOMER OR THE THIRD PARTIES INVOLVED, EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. If arbitration is chosen, it will be conducted pursuant to the Rules of the American Arbitration Association. If arbitration is chosen by any party with respect to a Claim, neither Seller nor Customer will have the right to litigate that Claim in court or to have a jury trial on that Claim or to engage in pre-arbitration discovery, except as provided for in the applicable arbitration rules or by agreement of the parties involved. Further, Customer will not have the right to participate as a representative or member of any class of claimants pertaining to any Claim. Notwithstanding any choice of law provision included in these Terms and Conditions, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16). The arbitration will take place exclusively in Santa Ana, CA. Any court having jurisdiction may enter judgment on the award rendered by the arbitrator(s). Each party involved will bear its own cost of any legal representation, discovery or research required to complete arbitration. The existence or results of any arbitration will be treated as confidential. Notwithstanding anything to the contrary contained herein, all matters pertaining to the collection of amounts due to Seller arising out of the Products or Services will be exclusively litigated in court rather than through arbitration.