Support

• Helpful Product Links

  Helpful links to specific product landing pages ...

  Cisco 10GbE Transceiver Compatibility Matrix
  HP c-Class BladeSystem Servers
  HP ProLiant DL Rackmount Servers
  HP ProCurve Networking
  HP StorageWorks Appliances
  HP Self-Repair Services Medial Library
  HP Power Advisor
  HP DDR3 Memory Configuration Tool
  

• Drivers and Firmware

  Helpful links to the most current and updated Drivers and Firmware ...

  HP c-Class BladeSystem Servers
  HP ProLiant DL & ML Series
  HP ProCurve Networking
  HP StorageWorks Appliances
  
  

• Tech Support

  Our dedicated staff is thrilled to assist you with any questions or particulars you might have for our products!  We love this hardware and actually take pleasure helping you with your systems.  Please complete the following form to get our attention.

  First Name *

  Last Name *

  Company *

  Phone *

  E-Mail *

  Best way to reach you

  Email    Phone

  Best time to reach you

  Product

  --- Select --- c-Class BladeSystem Servers & Enclosures ProLiant DL Rackmount Servers ProLiant ML Deskside Servers & Workstations ProCurve Networking Equipment StorageWorks Appliances

  OS

  --- Select --- Windows RedHat SUSE CentOS FreeBSD Fedora Open Solaris

  I’d like your help with ...*

   

• RMAs

  HP computer equipment is designed and built with the most advanced and reliable hardware available today.  On rare occasion, there may be a piece of equipment that fails prematurely.  We’re sorry to hear that perhaps something hasn’t performed perfectly or to your expectations, but be assured that we’ll do everything we can to make it right

  First Name *

  Last Name *

  Company *

  Phone *

  E-Mail *

  Shipping Address

  Invoice Number

  System or Part Number

  System or Part Description

  Nature of Issue*

   

• RMA Procedures

  • 1. When 3Wire receives your completed online RMA request form, we will determine whether equipment is faulty and issue an RMA if appropriate.  3Wire reserves the right to ship an FRU (Field Replaceable Unit) when merely a feature needs replacement.

  • 2. In the event 3Wire provides customer with an advanced-replacement or cross-shipment of equipment, 3Wire requires a credit card authorization.  If the defective equipment is not returned within 10 days, we may convert the authorization to a proper charge.

  • 3. 3Wire will bear shipping costs inbound and outbound for DOA warranty items within first 30-days.

    3Wire will bear shipping costs for return of equipment to customer for standard warranty items.  If expedited return of equipment is desired by customer, please provide shipping account and instructions.

  • 4. If an entire system is to be returned, it must be in the original packaging on a pallet.  Hard drives must be returned in a properly protected box complete with appropriate amounts of secured foam or bubble wrap surrounding all sides.  Peanuts, popcorn or newspaper are NOT appropriate packing materials for returning hard drives.  All electronic equipment must be properly packaged in an anti-static (ESD) bag.

  • 5. In the event that customer has caused damages to any in-warranty equipment, 3Wire will work towards a solution on a case-by-case basis.  Please provide cause of damage and photographs so that we can create a BOM and quotation for replacement parts.